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How often will my recurring order ship?
You are able to choose between 30, 45, 60, or 90 days.
How do I register my account?
After a successful purchase, you will reach the Order Confirmation page. It should
look like the image below.
Please click on Register Account. You will be asked to provide your name, email address and password. You must register your account to be able to manage your subscriptions.
If you do not register your account at this stage, you can find a link to manage your subscription in your Order Confirmation email.
Alternatively, you will need to sign up as a new customer using the same email address that you used to place your initial order. You will then be able to manage your subscription.
How do I log into my account?
Access your customer portal by logging into your account. Click here to login.
If you have not registered an account, you will need to sign up as a new customer using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.
Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.
Can I change my flavor without cancelling my subscription?
After you have logged into your account, you will see Manage Subscription on the top left of the screen. You will then see a list of all of your active and inactive subscriptions. To change your flavor, click Edit on the flavor you would like to swap out.
You should then see something similar to this page:
Click on the product. On the right side of the screen, you should see something like this:
Click Swap Product and choose which product you would like to receive. Once you have selected your product, click Swap Product once more, and you're all set!
How do I cancel a subscription?
In order to cancel your subscription, you will first need to log in to your account. After clicking Manage Subscriptions, click on the Subscriptions tab. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason.
How do I update my billing information?
How do I skip a delivery?
Once logged in, click on Manage Subscriptions on the top left of the screen. Click on Delivery Schedule tab to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. To unskip a delivery, you would click Unskip next to the order.
How do I update my shipping information?
Once logged in, click on Manage Subscriptions on the top left. Then, click the Shipping Addresses where you can edit addresses you already have listed or add a new address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
How do I add a product to a subscription?
Once logged in, click on Manage Subscriptions. You can then select the Subscriptions tab, then clickAdd Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.