Try our new high-fiber bar, Charming Chocolate Coconut

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Your favorite bar, just crumbled up!

Blueberry Vanilla Lemon Cashew Maca Chocolate Vanilla Pecan
Coconut Mango Ginger Peach Almond Butter Chocolate Cookie Dough
StrawberryMango Chocolate Brownie Shop all
Cookie Dough
Chocolate Brownie
Mango
Strawberry
Variety Pack

Frequently Asked Questions

Have a question? We have an aswer!

SUBSCRIBE & SAVE

How do I log into my account?

Access your customer portal by logging into your account.

Click here to login. 

If you have not registered an account, you will need to sign up as a new customer using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.

Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.

How do I register my account?

After a successful purchase, you will reach the Order Confirmation page. It should look like the image below.

Please click on Register Account. You will be asked to provide your name, email address and password. You must register your account to be able to manage your subscriptions.

If you do not register your account at this stage, you can find a link to manage your subscription in your Order Confirmation email.

Alternatively, you will need to sign up as a new customer using the same email address that you used to place your initial order. You will then be able to manage your subscription.

How do I cancel a subscription?

In order to cancel your subscription, you will first need to log in to your account. After clicking Manage Subscriptions, click on the Subscriptions tab. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason.

How often will my order ship?  

You are able to choose between 30, 45, 60, or 90 days.

Can I skip a shipment?

Yes, you can!

Once logged in to your account, click on Manage Subscriptions on the top left of the screen. Click on Delivery Schedule tab to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. To unskip a delivery, you would click Unskip next to the order.

 

Can I swap a flavor for my next delivery?

Yes!

After you have logged into your account, you will see Manage Subscription on the top left of the screen. You will then see a list of all of your active and inactive subscriptions. To change your flavor, click Edit on the flavor you would like to swap out.

You should then see something similar to this page:

Click on the product. On the right side of the screen, you should see something like this:

Click Swap Product and choose which product you would like to receive. Once you have selected your product, click Swap Product once more, and you're all set!

How do I update my billing/shipping information?

For shipping, log into your account and click on Manage Subscriptions on the top left. Then, click the Shipping Addresses where you can edit addresses you already have listed or add a new address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

For billing, follow the same steps listed above except select the Billing Information tab instead of Shipping Addresses. This is where you can also update your email address.

Can I add a product to my next delivery?

Yes!

Once logged in, click on Manage Subscriptions. You can then select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.

RETURNS

What is your return policy?

Due to food health and safety laws, we cannot accept any returns. If you received a product that you did not order, please keep the food or distribute it amongst friends and family.

If you are unsatisfied with your order in any way, please contact us at highfive@beardedbros.com.

ORDER ISSUES

I'm missing a product from my order, what do I do?

Oh no! We're so sorry to hear that! If your order is not correct in any way, please email us at highfive@beardedbros.com or reach out through our Contact Us page and we will send you your missing products or replace your order.

I received the wrong product in my order, do I need to return it?

Nope! Please keep the product you received or distribute it amongst friends or family. Due to food and safety regulations, we are unable to accept returns.

It's been a while, why hasn't my order arrived?

Typically, if an order is delayed it is an issue with the postal carrier. Make sure to check your order confirmation for the tracking details.

If the tracking page says that the package is being held at shipping center or delayed, please contact your local postal carrier. Please make sure to check your mailbox as well as your front door for your package.

If your package has been lost, email us at highfive@beardedbros.com and with your order number and we will send you a replacement.

When can I expect my refund?

If you were issued a refund, it typically takes 3-5 business days for the amount to arrive back in your account.

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