How often will my recurring order ship?
You can set it for 30, 45 or 60 days. For other options please email us at firstname.lastname@example.org.
How do I log into my account?
Access your customer portal by logging into your account. Click here to login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.
Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.
How do I cancel a subscription?
In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason.
How do I update my billing information?
In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.
How do I skip a delivery?
Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.
How do I update my shipping information?
Once logged in, click onSubscriptions and clickEdit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
How do I add a product to a subscription?
Once logged in, select theSubscriptions tab, then clickAdd Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.
How do I swap a product in a subscription?
Once logged in, select theSubscriptions tab to view the current subscription products. On the far right, you can selectSwap and select the replacement product.