Have a question? We have an aswer!
Have a question? We have an aswer!
Access your customer portal by logging into your account.
If you have not registered an account, you will need to sign up as a new customer using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.
Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.
After a successful purchase, you will reach the Order Confirmation page. It should look like the image below.
Please click on Register Account. You will be asked to provide your name, email address and password. You must register your account to be able to manage your subscriptions.
If you do not register your account at this stage, you can find a link to manage your subscription in your Order Confirmation email.
Alternatively, you will need to sign up as a new customer using the same email address that you used to place your initial order. You will then be able to manage your subscription.
In order to cancel your subscription, you will first need to log in to your account. After clicking Manage Subscriptions, click on the Subscriptions tab. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason.
You are able to choose between 30, 45, 60, or 90 days.
Yes, you can!
Once logged in to your account, click on Manage Subscriptions on the top left of the screen. Click on Delivery Schedule tab to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. To unskip a delivery, you would click Unskip next to the order.
After you have logged into your account, you will see Manage Subscription on the top left of the screen. You will then see a list of all of your active and inactive subscriptions. To change your flavor, click Edit on the flavor you would like to swap out.
You should then see something similar to this page:
Click on the product. On the right side of the screen, you should see something like this:
Click Swap Product and choose which product you would like to receive. Once you have selected your product, click Swap Product once more, and you're all set!
For shipping, log into your account and click on Manage Subscriptions on the top left. Then, click the Shipping Addresses where you can edit addresses you already have listed or add a new address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
For billing, follow the same steps listed above except select the Billing Information tab instead of Shipping Addresses. This is where you can also update your email address.
Once logged in, click on Manage Subscriptions. You can then select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.
Due to food health and safety laws, we cannot accept any returns. If you received a product that you did not order, please keep the food or distribute it amongst friends and family.
If you are unsatisfied with your order in any way, please contact us at firstname.lastname@example.org.
Nope! Please keep the product you received or distribute it amongst friends or family. Due to food and safety regulations, we are unable to accept returns.
Typically, if an order is delayed it is an issue with the postal carrier. Make sure to check your order confirmation for the tracking details.
If the tracking page says that the package is being held at shipping center or delayed, please contact your local postal carrier. Please make sure to check your mailbox as well as your front door for your package.
If your package has been lost, email us at email@example.com and with your order number and we will send you a replacement.
If you were issued a refund, it typically takes 3-5 business days for the amount to arrive back in your account.